(703) 754-8000

We Respect Your Privacy and Will Protect It


The Willow Animal Hospital’s website, found at https://www. willowvethospital.com (“Website”), is governed by the following privacy policy (“Privacy Policy”).

Our animal hospital respects your privacy and we’re committed to protecting it. The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect and how it may be used. This statement only applies to this Website.

The Website is intended for users in the United States only. If you reside outside the United States, please do not use this Website.

The Information We Collect and How We Use It

Information You Voluntarily Submit to the Website

We may collect personal information from you, such as your name, email address, home address, telephone numbers, payment card information, and for employment candidates, employment history, educational background, etc.

For example, you may voluntarily submit information to the Website by leaving a comment, subscribing to a service, submitting a contact form, making an appointment, rescheduling an appointment, or refilling a prescription.

Automatically Collected Information

We automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.

How Your Information May be Used

We may use the collected information in the following ways:

Third-Party Use of Personal Information

We may share your information with third parties when you explicitly authorize us to share your information.

On this Website, we may provide links to other websites that are controlled by third parties. Linked websites may have their own privacy notices or policies, which we strongly suggest you review. We are not responsible for the content, usage terms, or privacy policies of websites that we do not own or control.

Additionally, the Website may use third-party service providers to service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.

The Website currently uses the following third-party service providers:

Google Analytics

This service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.

Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

Anonymous Data

From time to time, we may use anonymous data, which does not identify you individually or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

Publicly Visible Information

We do not have publicly visible comments available on our website.


We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.

The Website uses cookies to store visitors’ preferences, record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, and customize Website content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

You may, at any time, prevent the setting of cookies, by the Website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of our Website may be entirely usable.


Display Ads

We may use third-party advertising companies to serve content and advertisements when you visit the Website, which may use cookies, as noted above.

Retargeting Ads

From time to time, the Website may engage in remarketing efforts with third-party companies, such as Google, Facebook, or Instagram, in order to market the Website. These companies use cookies to serve ads based on someone’s past visits to the Website.

Affiliate Program Participation

The Website may engage in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.

Rights Related to Your Personal Information

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

Sensitive Personal Information

At no time should you submit sensitive personal information to the Website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

Children’s Information

The Website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately and we will use our best efforts to promptly remove such information from our records.

How Your Information is Protected

We have implemented appropriate security measures to help protect against the loss, misuse, unauthorized access or disclosure, alteration, or destruction of the data under our control.  We protect the full security of privacy information, ensuring only authorized persons have access to private data. Further, third-party hosts of Willow Animal Hospital data are independently audited through SOC 3 Report. Additionally, the host complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce. Our server host has been validated by an independent auditing firm and confirmed that the managed-dedicated, and cloud-dedicated solutions are compliant with HIPAA security and privacy guidelines including administrative, physical, and technical safeguard measures.

We follow generally accepted standards when implementing and maintaining security measures, including, but not limited to TLS/SSL for data in transit, limiting unnecessary access, and using at-rest and in-transit encryption.

We follow Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

No method of transmission over the internet, or method of electronic storage is 100% secure.  Therefore, we cannot guarantee the absolute security of information that is transmitted to us electronically through the Website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures we provide. 

Contact Information

At any time, please contact us with questions related to this Privacy Policy.

Last updated June 2022


4228 Aiken Drive
Vint Hill, VA 20187

Contact Us for an Appointment:
Office: (703) 754-8000
Fax: (540) 216-0959